Brocante Ltd

Frequently Asked Questions

If you have any queries at all feel free to contact us at either of the shops.

01726 8733390

01726 842425

hello@brocanteltd.co.uk

Why isn't all your stock on the website?

The stock is regularly changed and refreshed in our shops, so that every time you visit there is something new to catch your eye. If there is something that you have seen in one of the shops and are desperate for, please call us and we will see what we can do!

Something has arrived damaged.

We hope that our products arrive as they leave us, but in the unlikely event that something arrives damaged, please email us photographs of the damage and you can either return the product for a refund or an exchange, if appropriate. 

Can I buy a framed Becky Bettesworth print?

Unfortunately, we are unable to post the prints in a frame due to possible damage. We want things to arrive in perfect condition for you.

This is not the colour I wanted :(

We are happy to exchange items if they arrive and are not what you had in mind, as long as they are in perfect condition and have not been used. Please just email us and let us know and we will be happy to help.

My parcel has not arrived and it should have!

Please contact us with your order reference number, and we will find out when it will get to you.

I want another look at something.

If you have spotted an item previously in our shop and would like another look, please email us with a description and when about you saw it, we will send photographs to you if we still have it in stock.

How is furniture delivered?

We have some very large items (which the post office won't let us post, strangely!!) but don't worry you won't miss out. We use a courier service who deliver anywhere in the UK, they charge a flat fee of £75 and your delivery will reach you within 2-3 weeks. 

When will my parcel arrive?

All of our parcels (except for furniture) should arrive to you within 3-5 working days, this gives us to wrap and protect your goodies, and run to the post office with them!